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Questions? Here is how to ask
The team answers by day and by night. Choose the channel that serves your question.
ITo step on stage
- Chat 24/7
- On every page; average reply in under 2 minutes.
- support@luckyboom.com for the account and written requests.
- VIP channels
- Private WhatsApp and Telegram, with an assigned manager, for VIPs.
IIBefore writing
A message sent from the profile's address attaches faster to your file. That same address applies to KYC papers, self-exclusion and closure.
- Mention the profile e-mail and sum up the question in a few lines.
- For a withdrawal, complete KYC first: a pending check slows everything.
- Requests are handled within 2 business days, then comes the payment method's own time.
IIISteps from the profile's e-mail
- Self-exclusion (effective within 24 hours, 6 months minimum).
- A 7-day break.
- Permanent closure of the account.
- Mislaid password: the reset link is sent to the registered address.
IVCarrying over VIP status
An existing VIP status can be taken over: send a screenshot to the chat or to support@luckyboom.com. The level is transferred, without starting again from the first step.